Privacy Policy

Effective from 01/07/2023

What are SHEA Advisory’s privacy obligations?

ARP Education Solutions Pty Ltd, trading as SHEA Advisory ABN 99 149 336 privacy obligations concern the collection, use, disclosure, and storage of personal information.

In dealing with personal information, SHEA Advisory is subject to the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles and any applicable State or Territory privacy laws.

PART A – SHEA Advisory’s PERSONAL INFORMATION HANDLING PRACTICES

What is personal information?

“Personal information” means information or an opinion (whether true or not, and whether it is recorded in a material form or not) about an identified individual, or an individual who is reasonably identifiable.

What personal information does SHEA Advisory collect and hold?

The types of information SHEA Advisory collects and holds includes (but is not limited to) personal information from individuals who communicate with SHEA Advisory directly via email or through our website (including prospective employees and individuals who are contacting SHEA Advisory on behalf of a business that wishes to engage its services), and personal information about our employees and contractors. In particular, SHEA Advisory may collect your name, title, email address, address, organisation, and phone number.

You can always choose to deal with SHEA Advisory anonymously (or by providing a pseudonym) unless it is impracticable for SHEA Advisory to deal with you on that basis.

SHEA Advisory usually collects information directly from you when you send SHEA Advisory an email or submit personal information to SHEA Advisory via its website or through a written application.

However, there may be occasions where SHEA Advisory collects your personal information from a third-party service provider, for example from SHEA Advisory’s joint venture partners, consultants, sub-consultants and employment hire agencies.

SHEA Advisory generally holds personal information on internal servers in Australia. In some instances, personal information will be held on a third-party server. Where this occurs, SHEA Advisory retains the right and power to access and control that personal information from the third-party server, without restriction.

For what purposes does SHEA Advisory collect, hold, use, and disclose your personal information?

SHEA Advisory collects, holds, uses, and discloses your personal information for the purpose of providing its services, conducting its business, and communicating with you.

Some examples of the specific purposes for which SHEA Advisory may collect, hold, use, and disclose your personal information includes the following:

• Compiling contact details of individuals who have elected to receive an electronic mail-out.
• Responding to a business query regarding SHEA Advisory‘s services.
• Managing, operating, and improving SHEA Advisory’s website.
• Forwarding your inquiry to the appropriate SHEA Advisory entity or business line for a response.
• Dealing with inquiries regarding prospective employment with SHEA Advisory and managing employment relationships within SHEA Advisory’s business.
• Improving SHEA Advisory services.
• Protecting the safety of SHEA Advisory employees and protecting and managing SHEA Advisory’s corporate assets.
• Administration of compensation, benefits, and career development programs.
• Compliance with legal and regulatory requirements, for example, to comply with professional accreditation requirements, client code of conduct policies and contracts, and the Department of Immigration and Citizenship.

PART B – QUERIES, CONCERNS AND FURTHER INFORMATION

How can I access the information held about me and seek correction?

If you learn that personal information SHEA Advisory holds about you is inaccurate, incomplete, or not up to date, please contact SHEA Advisory your personal information can be updated. If you wish to see what information SHEA Advisory holds about you, you can ask for a copy of it.

SHEA Advisory will not charge you for lodging a request for a copy of your personal information, but you will be asked to pay a reasonable fee for the work involved in providing you with this information and for associated costs such as photocopying. You will be notified of any likely costs before your request is processed.

What if I have a complaint?

If you have a privacy complaint or concern, especially if you think your privacy has been affected or wish to complain about SHEA Advisory’s refusal to update or grant access to its records of your personal information, you should contact SHEA Advisory as detailed below for an examination of your complaint. If after that you are still unhappy you can complain about a privacy matter to the Australian Information Commissioner. See www.oaic.gov.au for how to make a complaint.

Does SHEA Advisory change its policies on privacy from time to time?

SHEA Advisory may update this privacy policy from time to time.

How can you contact us?

SHEA Advisory Contact Details:

Mobile: +61 408992788

Email: [email protected]